Damage & Accident Policy
Version 1.0Effective 2026-10-02Last updated 2026-10-02
Draft — pending legal review. This is a structured placeholder document that must be reviewed by qualified counsel before production use.
Reporting
Report any accident or damage immediately via the app and to local authorities where required.
Assessment
Damage is assessed through a reviewed maker-checker process. OTP at handover confirms custody only and does not authorise any charge.
Liability
Customer liability is limited to authorised assessed amounts and any applicable insurance excess.
Contact & Grievance
Registered entity: DriveLux Mobility Private Limited, [Registered office address — to be confirmed].
Grievance Officer: [Grievance Officer name] (grievance@drivelux.example, +91-00000-00000).
Support: support@drivelux.example / +91-00000-00001. Jurisdiction: Bengaluru, Karnataka, India.